Cancellation & Refund Policy

⁠Day Picnic Bookings

• All day picnic bookings are non-refundable, regardless of notice period.
• Guests are allowed to reschedule their visit once, provided the request is made at least 3 days in advance, and is subject to availability.
• Rescheduled bookings must be used within 60 days of the original booking date.
• No-show bookings or same-day cancellation requests will be forfeited without exception.

⁠Room Bookings

• Cancellations made 14 days or more before the check-in date: 100% refund (after deduction of payment gateway fees).
• Cancellations made 7 to 13 days before check-in: 50% refund (after deduction of payment gateway fees).
• Cancellations made within 6 days of check-in or on the same day: no refund.
• No-shows will result in 100% forfeiture of the booking amount.
• All eligible refunds will be processed within 7 working days, after deducting applicable payment gateway fees.

Adventure Park Bookings

• Cancellations made 5 days or more before the visit: 100% refund (after deducting payment gateway fees).
• Cancellations made 2 to 4 days prior: 50% refund (after deducting payment gateway fees).
• Cancellations made within 24 hours or same-day bookings: no refund.
• In case of weather-related or technical cancellations by the resort, a full refund or reschedule will be offered.
• If a guest is unable to participate in an activity due to not meeting age, height, weight, or health restrictions as mentioned on our website, no refund will be provided for that activity.
• No partial refunds will be issued for unused activities within a purchased combo.