PRIVACY POLICY

• This website is operated by Anmol Recreation Services Private Limited (“Company”, “we”, “our”, or “us”), owner of Roadies Rostel ARC Resort.

• This notice explains how we collect, use, disclose, and protect personal information obtained through our website, mobile views, and any online booking or inquiry forms.
• You may freely browse the public pages of our site without submitting any personal information.
• Our services target residents of India only; we do not knowingly market to residents of the European Union, United Kingdom, California, or anyone under 18 years of age.

• We obtain data directly from you, through our website and social-media pages, through stay records, and from authorised third-party booking agents, travel managers, or corporate accounts acting on your behalf.
• Account and Identity: name, email address, phone number, postal address (purpose: create accounts, respond to inquiries)
• Booking and Payment: reservation details, transaction IDs, last four digits of card, Razorpay or CCAvenue reference numbers (purpose: confirm reservations, prevent fraud, maintain statutory accounts)
• Marketing and Analytics: IP address, device details, cookie identifiers, page views, ad-click events (purpose: improve performance, run promotions, measure campaign success)
• We do not solicit or store health information, government ID numbers, or other sensitive personal data.
• By providing personal information you consent to its collection and use as described here and waive any claim arising solely from that lawful use. If you do not agree, please do not submit personal information.

• Process reservations and payments.
• Send booking confirmations, invoices, and other service messages.
• Provide personalised offers, newsletters, and, on occasion, relevant partner promotions; every marketing email includes a simple unsubscribe link.
• Analyse site traffic, diagnose errors, and enhance user experience through statistical and performance analytics.
• Comply with legal, accounting, and tax obligations.

• Under India’s Digital Personal Data Protection Act 2023 we rely on:
• consent for marketing emails and non-essential cookies
• contract when fulfilling a booking or answering your request
• legal obligation for tax, audit, and KYC compliance
• legitimate interests to secure our services and improve offerings without overriding your rights

• Recipient | Reason
• Razorpay and CCAvenue | secure payment processing
• Hosting, email, and analytics vendors | site operation and performance measurement
• Event partners or service providers | deliver add-on experiences you select
• Regulators, courts, or law enforcement | comply with lawful requirements
• While we do not share your data with partner brands, we may occasionally email relevant offers on their behalf. You may opt out at any time.
• All third-party partners are contractually bound to keep data confidential and apply adequate safeguards.

• Some service providers may store data on servers outside India. We require each provider to offer protections equivalent to Indian law, using standard contractual clauses or other recognised safeguards.

• Booking and financial records: eight years
• CCTV footage: sixty days
• Marketing logs: twenty-four months or until you withdraw consent
• Analytics cookies: twenty-six months or when you clear cookies
• When a retention period ends or a valid deletion request is granted, data is securely deleted or anonymised.

• You may request access, correction, deletion, or withdraw marketing consent at any time.
• Email director@arcresort.in with “Data Rights Request” in the subject line.
• We respond within the timelines set by Indian law.

• We use functional cookies plus analytics and advertising cookies from Google Analytics and Meta Pixel.
• Cookies never collect personally identifiable information, never contain viruses, and do not install software on your device.
• A banner on first visit lets you manage non-essential cookies; you can always disable cookies in your browser settings.

• Our web servers automatically record non-identifying log data such as IP address, browser type, and access times only to diagnose errors, improve performance, and support analytics.
• These logs cannot identify you personally

• Our site may link to external websites we do not control.
• We are not responsible for their privacy practices or content.

• Full-site HTTPS encryption
• Payment data handled only by PCI-DSS compliant gateways
• Role-based staff access with multi-factor authentication
• Regular vulnerability scans and secure off-site backups
• Although no method of transmission or storage is completely secure, we follow recognised best practices to protect your data.

• Full-site HTTPS encryption
• All photographs and videos on this site are original works owned by Anmol Recreation Services Private Limited or used with written permission.
• Fonts, colour palette, and overall visual style follow common hospitality design trends.
• Any resemblance to other properties is coincidental and relates only to widely adopted aesthetic conventions, not to proprietary code, artwork, or trademarks.
• If you believe your copyrighted work appears here without authorisation, email director@arcresort.in with proof of ownership.
• We will investigate promptly and, if necessary, remove or credit the material under the Indian Copyright Act 1957.

• We strive to keep site content accurate but make no guarantees.
• To the fullest extent permitted by law, the Company is not liable for indirect or consequential losses arising from use of this website or reliance on its content.

• We may update this policy to reflect legal or operational changes.
• The “Effective Date” will change accordingly.
• From time to time we may also notify you in other ways about how we process personal information.
• Continued use of the site after an update signifies acceptance of the revised terms.

• This policy is governed by Indian law.
• Parties must first address disputes by written notice.
• If unresolved within thirty days, the matter will be brought exclusively before the competent courts in Ahmedabad, Gujarat.

• Anmol Recreation Services Private Limited
• director@arcresort.in
• +91 89800 08188